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Improve Your Printer's Performance, and Reduce Downtime. 

With our On-Site Service and Extended Warranty Program, enjoy peace of mind by knowing you can budget reliably and your operation can run smoothly. 

In today’s business climate, the words “mission critical” take on a whole new meaning. Competitive challenges, an increasing need for flexibility, and compressed time to market means that processes must operate reliably at the lowest possible cost. Adding to the challenge, increasing equipment complexity makes service more difficult, requires more costly parts, and demands a higher level of specialized skill. That’s why we designed our TSC Printronix Auto ID On-Site Service and Extended Warranty Program.

Ready to keep your barcode printers operating at maximum efficiency? Complete the inquiry form and a sales representative will contact you regarding pricing and program details in your region.

*Program details and availability may vary by region.

At-A-Glance: On-Site Service and Extended Warranty Program

  • Factory Trained Service Engineers 
    Our Customer Service Engineers are factory trained in the latest printing and barcoding
    technologies. We are committed to ongoing training programs and a formal launch process for the release of new equipment by the manufacturers.
  • Experienced, Personal Technical Service
    Our Customer Service Engineer’s (CSE) have an average of 17 years in the Auto ID printer industry. Each Customer Service Engineer is assigned to a customer site based on the zip code of a particular location.
  • Global Service and Support
    TSC Printronix Auto ID offers global service and support coverage for our On-Site Service Program as well as our Standard Priority Return to Depot Program.
  • Process-Driven Support
    To provide superior service, we have designed a service model with processes that ensure a focused professional delivery of service, including:
    • Highly-efficient logistics support chain
    • Automated dispatch and communications system
    • Tightly integrated system that allows incident management, trouble ticketing and reporting to be provided to customers, regardless of location

Program Benefits

  • Lowers overall cost of ownership
  • Supplies a reliable basis for budgeting and planning
  • Keeps mission-critical equipment operating at peak levels
  • Minimizes business disruption caused by equipment failures
  • Increases productivity
  • Ability to leverage the capabilities of TSC Printronix Auto ID Customer Service Engineers (CSE)
  • Less expensive than the same services purchased at time-and-materials rates
  • Competitive printer brands qualify for coverage in the program

Want more information for On-Site Service pricing and details for your region?
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1. On-Site Service Program with an Annual Contract

TSC Printronix Auto ID On-Site Service is a fast, convenient way to assure your business is up and running at all times. TSC Printronix Auto ID Certified technicians will travel to your location to get your printer back to its optimal performance. All labor and travel for the repair is included.


Under this service agreement, all TSC and Printronix Auto ID printers receive the following at NO ADDITIONAL COST:

  • Service technician arrives within the next business day after the service call to most locations
  • On-site response with parts readily available
  • TSC Printronix Auto ID will cover ALL parts1
  • All TSC Printronix Auto ID genuine parts and labor2
  • All travel for the repair is included – no need to worry about mileage fees3

1Excludes printheads and cutters.
2Does not apply to third-party service providers and/or competitive printer brand repairs.
3Travel will be covered within 100 miles of metro area.

2. Standard Priority Return to Depot Program

TSC Printronix Auto ID Standard Priority Return to Depot Program increases the length of our printer’s back to depot warranty at a fixed cost. The program enables users to protect their investment and ensure their printer is always in top performing condition. On top of the industry best 2 year standard warranty, TSC Printronix Auto ID now offers 3 and 5 year extended coverage.


All warranties come STANDARD with:

  • All parts and labor4
  • Required repair of non-functioning equipment
  • Cleaning and adjustment
  • Complete preventative maintenance
  • Return Ground shipping at no cost5
  • 7-10 day turnaround from date of receipt
  • Engineering updates automatically applied

4Excludes printheads, accessories, options, and batteries.
5Customers are responsible for shipping costs to our depot faciliites.